Delete your mostrale account

How to ask

1. Email hello@mostrale.com from the email address you sign in with, with the subject Delete my account. Or use the contact form and choose the topic Delete my account, giving the email address you sign in with.
2. We may ask you to confirm the request from that address, so that nobody else can delete your account.
3. We confirm within 30 days, once the account is deleted.

If your account belongs to a fair (an exhibitor or fair-team account in a fair’s portal), the fair organiser decides about that data. We may pass your request to them and will help them carry it out, as our privacy notice explains.

What is deleted

• Your account: name, email address and the password hash.
• Your sign-in sessions, trusted devices and app installs (the install id and device name used to keep a device signed in).
• Your personal profile.

What is kept, and for how long

• What you entered for an organisation (artworks, viewing rooms, form submissions, orders and invoices) stays with that gallery or fair, because it belongs to them rather than to you. They can delete it, or ask us to.
• Invoices and order records are kept for as long as accounting law requires: 6 years in the UK.
• Audit records of actions taken on the platform are kept, with your name and email address removed.
• Email delivery records are kept as the privacy notice describes; the content of stored emails is cleared 30 days after sending.

Deleting some data but keeping the account

A gallery admin can delete artworks, files and viewing rooms in the app or in the portal at any time. For anything else, write to hello@mostrale.com and tell us what you would like removed.